Join a supportive, family-friendly team where creativity, flexibility, and teamwork are part of daily life. We support each other to get things done.
- Position Type: Full-time
- Location: Ryde
- Compensation: $75,000–$85,000 + Super + performance-based bonuses
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About Us
Bop till you Drop is a growing children’s entertainment company that brings joy, creativity, and fun to families through live events, parties, and interactive experiences. Our team of talented entertainers and dedicated staff work together to create unforgettable memories every weekend. We’re now looking for a highly organised, people-focused Office Manager to oversee our day-to-day operations and ensure everything runs smoothly behind the scenes. Check out our website on https://boptillyoudrop.com.au/
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About the Role
As our Office Manager, you will be the go-to person for managing operations, scheduling entertainers, handling customer escalations, and keeping the business on track. You’ll collaborate closely with our customer service and performance teams to ensure every event is fully staffed, properly equipped, and delightfully executed.
Our full-time team consists of 5 full time employees and 2 casuals, all operating from our home-based office in Ryde. The entertainer contractor team is approximately 30 contractors in NSW, SA, WA and QLD.
This is a hands-on, high-responsibility role best suited for someone who thrives in a fast-paced, detail-oriented environment and enjoys being the person who “makes it all happen.”
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Key Responsibilities
Operations & Scheduling
- Oversee weekly scheduling of entertainers for all events
- Confirm staffing and logistics by mid-week for each weekend
- Ensure entertainers are prepped with necessary equipment, props, and supplies
- Anticipate gaps or changes in coverage and troubleshoot last-minute needs
- Organise and coordinate all aspects of school holiday programs
Team Support
- Serve as main point of contact for entertainers and contractors
- Manage party supply orders, equipment, and general inventory
- Keep communication flowing between entertainers and internal staff
Customer Experience
- Assist with handling escalated customer issues or complaints
- Collaborate with customer service team to create and review custom quotes
- Ensure client needs and expectations are fully communicated to performers
Quality & Process Oversight
- Track event outcomes, feedback, and team performance
- Identify areas for efficiency or improvement in workflow
- Keep the owner informed on team dynamics, coverage issues, and client concerns
Marketing & Business Development Support
- Contribute ideas for social media campaigns, email marketing, and promotions
- Help brainstorm ways to improve customer engagement and brand awareness
- Support the owner in identifying and acting on business growth opportunities
- While not a primary focus, an interest in marketing strategy is valued
Qualifications
- 3+ years in operations, office management, event coordination, or similar field
- Excellent communication and organizational skills
- Comfortable juggling multiple moving pieces at once
- Calm under pressure, excellent problem-solving skills and solution focused attitude
- Not essential, however familiarity with Servicem8, Xero, Mailchimp and Try Booking is advantageous
- Bonus: experience in entertainment, performing arts or event management
- Bonus: interest or experience in small business marketing or growth strategy
Interested?
If you’re looking for a leadership role in a supportive, family-friendly business where your work truly makes a difference, we’d love to hear from you. Please send your resume to cathy@boptillyoudrop.com.au.
Optional: To help us get to know you better, you’re welcome (but not required) to include a short 2-minute video introducing yourself and sharing why you think this role is the perfect fit for you. Text or WhatsApp to Cathy – 0414 422 943
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