BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.8//EN TZID:Australia/Sydney X-WR-TIMEZONE:Australia/Sydney BEGIN:VEVENT UID:44155@dev.rydedistrictmums.com.au DTSTART;TZID=Australia/Sydney:20240306T000000 DTEND;TZID=Australia/Sydney:20240405T000000 DTSTAMP:20240306T014243Z URL:https://dev.rydedistrictmums.com.au/events/customer-service-officer/ SUMMARY:Customer Service Officer\, Macquarie Park DESCRIPTION:Heraeus Medical is a leader in the field of bone cements and bi omaterials for surgical orthopaedics and trauma surgery. Heraeus Medical A ustralia's principal activity is the distribution of medical supplies to m ake an essential contribution to improving surgical results in bone and jo int surgery as well as infection management.\n\n \;\n\nJob Description \n\nWe are looking for a part-time Customer Service Officer to assist in a ll areas of customer service\, which includes orders processing\, deliveri es coordination\, consignment and loan stocks arrangement\, handling inter nal and external customers' requests\, travel bookings and support any ad- hoc work as required\, ensuring high level of customer satisfaction.\n\n Part-time 1 year contract role\, with potential to become permanent.\n 20 hours per week\, daily part-time is preferred. Timing is negotiable with the right candidate.\n Hourly rate between $35 and $38\, commensurate wit h experience.\n Office based role with option to work from home whenever required.\n Macquarie Park location\, close to bus and train services.\n Onsite parking is available.\n Immediate start.\n\n \;\n\nJob Respon sibilities\n\nYour responsibilities will include\, however not limited to: \n\n Provide professional customer service\, which includes managing all customer enquiries promptly.\n Process all sales orders\, free of charge\ , replacement stocks timely and accurately.\n Deal with external warehous es and freight providers to organise deliveries. Monitor deliveries status and ensure that customer requests are fulfilled on time.\n Receipting go ods in system and process any goods returns from customers or reps.\n Occ asional picking\, packing\, and arranging deliveries of urgent orders from office.\n Stock-take reconciliation work.\n Organisation of travel and accommodation for sales team.\n Assist in resolving and follow up with cu stomers on overdue invoices.\n Complete quarterly sales reporting work fo r tender customers.\n General administrative work\, such as National Prod uct Catalogue maintenance\, pricing updates in the system\, contracts mana gement in the global portal\, and work instructions update in the quality management system.\n Support any ad-hoc projects as required.\n\n \;\ n\nRequirements\n\n Minimum 3 years of proven experience in a customer se rvice role.\n Excellent communication skills - written and verbal.\n Str ong attention to detail\, able to pick up discrepancies and resolve issues .\n Able to manage time and prioritise.\n Proactive\, reliable\, and com mitted to the role.\n Experience with an ERP system such as SAP is prefer red.\n Computer proficiency in MS Office such as Outlook\, excel and Word .\n Experience in the healthcare industry is desirable.\n\n \;\n\nHow to Apply\n\nPlease email your resume and cover letter (preferred) to kate .lam@heraeus.com\n\n \;\n\n \;\n\n[btn text="See More Jobs" tcolor =#FFF bcolor=#FF00FF thovercolor=#FFF link="https://staging.rydedistrictmu ms.com.au/directory/job-board/" target="_blank"] ATTACH;FMTTYPE=image/jpeg:https://dev.rydedistrictmums.com.au/wp-content/u ploads/2024/03/Heraeus-logo.png CATEGORIES:Job Board END:VEVENT BEGIN:VTIMEZONE TZID:Australia/Sydney X-LIC-LOCATION:Australia/Sydney BEGIN:DAYLIGHT DTSTART:20231001T030000 TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT END:DAYLIGHT END:VTIMEZONE END:VCALENDAR