BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.8//EN TZID:Australia/Sydney X-WR-TIMEZONE:Australia/Sydney BEGIN:VEVENT UID:36463@dev.rydedistrictmums.com.au DTSTART;TZID=Australia/Sydney:20220909T000000 DTEND;TZID=Australia/Sydney:20221031T000000 DTSTAMP:20220909T005156Z URL:https://dev.rydedistrictmums.com.au/events/customer-service-advisor-ma cquarie-community-college/ SUMMARY:Customer Service Advisor - Macquarie Community College DESCRIPTION:\n\n\n\n\n\nJoin us and make a difference\n\nMacquarie Communit y College is a not-for-profit registered training organisation (RTO 90033) and is one of Sydney’s largest community colleges.\n\nServing a diverse range of communities across northern and western Sydney in addition to hu ndreds of classes delivered in other community and employer sites we have set the standard in adult community education since our beginnings in 1950 .\n\nWe create and provide affordable and inclusive learning opportunities that meet the needs of individuals\, organisations and communities and be lieve participation in quality life-long learning is transformational.\n\n Our three main program areas are English language and literacy tuition\, C areer Training for jobseekers and those changing or accelerating their car eers\, and our open entry short courses for Leisure and Self-improvement.\ n\nWe are seeking a casual customer service advisor to join our team!\n\nT hrough a customer centric approach\, the Customer Service Advisor (CS) is responsible for supporting the organisations strategic objectives and prov iding service to all MCC customers including internal teams\, students\, t rainers\, teachers\, and tutors across multiple MCC venues.\n\nReporting t o the Customer Service Team Leader this role:\n\n Responds to all interna l and external inbound enquiries in a professional manner.\n Carries out all marketing\, sales &\; service administration tasks.\n Ensures all site operation requirements are carried out to ready for scheduled classes .\n\nThe role is required to work across our Carlingford\, Chatswood and Blacktown sites on a rostered system. On occasion there may be a need to w ork at our Mt Druitt site. Rostered shifts are a minimum of 3 hours within the hours of 8:30am and 10:00pm Monday to Thursday\, 8:30am and 4:30pm Fr idays and 8:00am and 5:00pm Saturdays.\n\nYou will be working in a friendl y\, supportive and vibrant environment with on-the-job training provided.\ n\n[space_20]\nWhat we are looking for!\nThe successful candidate will wil l be highly motivated and self driven with a can do attitude\, demonstrat e excellent communication and interpersonal skills\, critical thinking ski lls\, strong problem solving skills and the ability to work collaborativel y within a team.\n\n\n\n\nYou will have excellent customer service and adm inistration skills\, intermediate advanced computer skills\, exemplary att ention to detail\, and ability to multi-task.\n\nYou will thrive in a fast paced environment and be the “go to person” for our internal and exte rnal customers\, the majority of whom are students participating in the wi de selection of courses we offer and to ensure the smooth running of the s ite and associated classes.\n\nTo apply please submit:\n\n1. A cover lett er addressing the criteria\n\n2. A current resume\n\nApply at: www.seek.c om.au/job/58224494?cid=ios-share\n\nDue to the high volume of candidates e xpected\, only successful applicants will be contacted for an interview.\n \nPrevious applicants need not apply.\n\n\n\n\n[space_20]\nEssential Knowl edge &\; Skills Required:\n\n\n Demonstrated experience and achievemen ts in customer service\n A motivated self starter with the ability to mul ti task and manage time efficiently and effectively in a fast paced enviro nment\n Able to act autonomously and remain efficient and effective\n Be a strong team player and able to work across different teams\n High lev el of demonstrated problem solving skills\n High level of demonstrated a ttention to detail\n Excellent interpersonal and communication skills (ve rbal and written)\n High level of data entry accuracy\n A strong knowled ge of Microsoft Office 365 applications\n Ability to support IT troubles hooting\n Current NSW drivers licence\n Hold or be willing to obtain a n ational police check and WWCC\n\n\n\nPrevious customer service experience in an RTO or training environment will be highly regarded\n\n[space_20]\nR esponsibilities include:\nCustomer Enquiries (Internal &\; External)\n\ n\n\n Inbound enquiries received via phone\, MCC info inbox\, live chat a nd walk-ins\n Enquiry escalation to Sales and Program Coordinator and/or Program Managers\n Enrolments including pro-rata requests\, class transfe rs and student confirmation communication process\n Room bookings\, enqui ries for external room bookings/hire\n Course cancellations requests\, sc hedule changes\, ad hoc requests\n Credits &\; refunds\n English cour se assessment bookings\n Other enquiries as they present\n\n\n\nCustomer Service/Administration\n\n\n\n Scheduling of Zoom class sessions\n Cours e materials and rolls for teaching staff\n Provide sales &\; marketing support\n Data entry support\n Payment plans\n Certificate mailing pre paration\n Facilitate the complaint resolution process with respective ma nagers\n Gift certificate requests\n Daily bank deposits for cash enrolm ents\n Monthly credit and debit reconciliation with CFO and external acco unts provider\n Adhoc organisational support as required\n Attend team m eetings and provide feedback on sales &\; service\n\n\n\nSite Operation s\n\n\n\n Venue Preparation: Facilities prep (kitchen\, supplies\, doors\ , room set-up\, timetable checking &\; preparation\, whiteboard update\ , training room projectors\, screens\, IT support\, general tidy up\, equi pment set-up and security\n Ensure venues\, logistical and IT issues are addressed by first troubleshooting and then working closely with facility coordinator\n Report all maintenance requests to the facility coordinator \n Milk &\; stationery supplies\n Outgoing mail including certificate mailing\n\n\n\nCompliance &\; Quality Assurance\n\n\n\n Support proce dures for continuous improvement\n Adhere to College Occupational Health &\; Safety policy and procedures at all times\n\n\n\n[space_40]\n\nPlea se apply at www.seek.com.au/job/58224494?cid=ios-share\n\n\n\n\n\n\n\n\n[b tn text="See More Jobs" tcolor=#FFF bcolor=#FF00FF thovercolor=#FFF link=" https://staging.rydedistrictmums.com.au/directory/job-board/" target="_sel f"] ATTACH;FMTTYPE=image/jpeg:https://dev.rydedistrictmums.com.au/wp-content/u ploads/2019/06/Untitled-design-5.jpg CATEGORIES:Job Board END:VEVENT BEGIN:VTIMEZONE TZID:Australia/Sydney X-LIC-LOCATION:Australia/Sydney BEGIN:STANDARD DTSTART:20220403T020000 TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST END:STANDARD BEGIN:DAYLIGHT DTSTART:20221002T030000 TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT END:DAYLIGHT END:VTIMEZONE END:VCALENDAR