BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.8//EN TZID:Australia/Sydney X-WR-TIMEZONE:Australia/Sydney BEGIN:VEVENT UID:28836@dev.rydedistrictmums.com.au DTSTART;TZID=Australia/Sydney:20210428T000000 DTEND;TZID=Australia/Sydney:20210729T000000 DTSTAMP:20210730T040000Z URL:https://dev.rydedistrictmums.com.au/events/administration-and-receptio n-coordinator/ SUMMARY:Administration and Reception Coordinator\, West Ryde DESCRIPTION:\n\n\n\nPosition: Administration and Reception Coordinator\n\n\ n\n\n\n\nAward: Social\, Community\, Home Care and Disability Services Ind ustry Award (SCHADS)\n\nClassification: Social &\; Community Services Employee Permanent part-time role Wednesday to Friday\n\nResponsible for: Being the first point of contact for all phone calls\, clients\, suppliers and general community presenting to the service and for the provision of seamless day-to-day administration and reception operations of a busy comm unity service.\n\nReports to: Executive Officer\n\nReports: No Direct Repo rts. Note: this is a job share role with the incumbent working Mon-Wed\n\n Key Internal Relationships:\n\n Executive Officer\n The Management Comm ittee\n Programs Manager (Homelessness and Family Support Services)\n Fa mily Support Workers and Case Workers\n Collocated partner organisations\ n Other community services\, stakeholders and Community\n\nBase Location: West Ryde\n\nRole Statements:\n\n To provide excellent customer service s to our clients/service visitor base in line with our Code of Conduct.\n To manage the day-to-day housekeeping of the office and assist staff memb ers as directed\, in areas of administration including office\, asset and procurement stewardship and maintenance.\n To support the Executive Offic er with general duties as directed.\n To promote a collaborative team env ironment.\n To deliver adhoc tasks within deadlines and timeframes as dir ected\n To ensure accurate data entry\, filing and information management  including database.\n To follow\, utilise and promote the organisationa l policies\, procedures to the staff and volunteers of the organisation.\ n To organise and be the Minute taker for the Ryde Hunters Hill Domestic  and Family Violence Committee meeting\n\n \;\n\n\n\n\n\n\nThe Northe rn Centre (TNC) is a public benevolent institution\, an incorporated entit y\, and is a registered charity. We are governed by a Constitution through an elected voluntary Board and an Executive Officer manages its operation s. The organisation provides a range of placed based services to the commu nities in Northern Sydney\, principally in the areas of family support for children and young people and homelessness early intervention services.\n \nReception is the first point of contact for the public\, clients and oth er services to all programs and services operated by TNC. The reception ar ea of the organisation welcomes people as they attend the service in perso n\, either over the phone or via other channels ie: online enquiries. This person will also ensure the day-to-day maintenance of the office by compl eting tasks such as\, but not limited to\, assisting staff members\, gener al housekeeping\, office management and adhoc administration duties.\n\n\ n\n\n\n\n\n\n \;\nKEY RESULTS AREAS\n \;\n\n1. RECEPTION DUTIES\n\ n Take counter and phone enquiries in a professional and courteous manner .\n Greet clients and visitors to the office.\n Manage client lists for various activities and programs\, as directed.\n Scheduling clients into appointments for programs\, as directed.\n Setting up rooms and catering for meetings and programs\, as directed.\n\n \;\n\n2. OFFICE ADMINISTR ATION\n\n Collating invoices and financial information including but not limited to the checking and confirming information as requested by the EO\ n Preparing documentation as required including correspondence\, reports\ , meeting minutes\, data reports etc. while providing administrative suppo rt to management.\n Developing\, implementing and maintaining new systems \, such as record management\, mailing lists\, and soft filling systems as examples.\n Collecting\, opening\, recording and distributing incoming m ail\; and posting of outgoing mail.\n Organise\, attend team meetings\, a nd provide secretarial support.\n Maintain petty cash systems and assist with banking.\n Managing the office environment including auditing\, orde ring and replenishing office supplies and amenities\, and managing stock and office equipment and cost controls.\n Maintaining the condition of th e office and arranging for necessary repairs\, manage the relationships o f external contractors.\n Assist with organising special functions e.g. A nnual General Meeting\, Board Meetings as examples.\n Manage the organisa tions complex diary and room booking system across multiple rooms.\n Main tain records and usage of the organisations equipment ie: laptops\, motor vehicle\, marketing collaterals as examples.\n Maintain the organisation s monthly registers including the Duress Alarms\, IT\, WHS\, Incident Rep orting as examples.\n Undertake any other duties\, including general admi nistration duties as required by the Executive Officer.\n Assisting staf f with ad-hoc tasks.\n General housekeeping of the office.\n\n \;\n\n 3. WORKPLACE HEALTH AND SAFETY\n\n Take all reasonable and practical step s to ensure the safety\, health and welfare of all employees\, contractors and visitors in consultation with other staff and in accordance with rele vant legislation and TNC Policy and Procedures.\n Intervene wherever unsa fe work practices are observed and report WHS promptly.\n Ensure accident /injury reports are completed in the event of a workplace accident.\n Ens ure hazard report forms are completed and forwarded to the WHS Officer for action.\n Promote a positive workplace culture that is free of bullying\ , harassment and discrimination.\n\n\n\n\n\n\n\n\n \;\n\n4. PROFESSION AL RESPONSIBILITIES\n\n Display a commitment and adherence to the TNC Cod e of Conduct and model these behaviours to clients\, the public and within the culture of the team.\n Display a commitment to own professional deve lopment\, and participate in supervision\, staff development and learning opportunities and meetings as required.\n Demonstrate a commitment to the client group particularly in ensuring the care and protection of children and young people and act in accordance to legislative requirements of a m andatory reporter.\n Uphold the reputation of TNC at all times by modelli ng professionalism consistent with organisation values and vision.\n Acts with non-judgmental\, sensitivity and understanding towards others\, and acknowledge and respect differences in personal beliefs and values.\n Use discretion when communicating with clients upholding the confidentiality and privacy policy.\n Follow the TNC policies and procedures.\n Communic ate clearly and professionally with clients\, staff and volunteers.\n\n&nb sp\;\n\nPOSITION REQUIREMENTS\n\n Relevant qualifications in Office Admin istration\, Community Welfare\, and/or Human Services or demonstrated expe rience commensurate with the role.\n Intermediate/Advanced skills in the use Microsoft Office applications (Outlook\, Word\, Excel\, Access\, Publi sher\, PowerPoint).\n Experience or aptitude in maintaining and updating websites and social media.\n Excellent customer service skills.\n Demons trated ability to exercise empathy\, discretion and sensitivity when commu nicating with clients and staff.\n Demonstrated understanding of a range of issues facing vulnerable families\, youth and individuals including b ut not limited to domestic violence\, homelessness\, mental health\, famil y breakdown\, drugs and alcohol and parenting stress.\n Excellent IT ski lls including the ability to troubleshoot general issues.\n Excellent wri tten and verbal communication skills.\n Sound organisational and time man agement skills.\n High level of organisational and coordination skills.\n Strong interpersonal and teamwork skills.\n Ability to prioritise and b e hands-on in all aspects of your role.\n Previous experience working in professional client service or similar role.\n Understanding of WHS.\n C urrent driver’s license.\n\n \;\n\nDESIRABLE\n\n More advanced skil ls and/or experience in developing or managing websites and social media.\ n Experience using other software programs such as Photoshop or similar.\ n Experience in graphic design\, publications and/or marketing.\n\n\n\n\n  \;\n\nMORE INFO\n\n\n\n\n\n\nFor more information\, please contact C ass Cox 9334 0111 or connect@thenortherncentre.org.au\n\nApplicants should send their resume with a covering letter addressing the selection criteri a to connect@thenortherncentre.org.au. Applications that do not address th e selection criteria will not be considered.\n\nThe successful applicant w ill be subject to a Criminal Record and Working with Children Check prior to commencement.\n\n \;\n\n\n\n[btn text="See more jobs!" tcolor=#FFF thovercolor=#FFF link="https://staging.rydedistrictmums.com.au/directory/j ob-board/" target="_self"]\n\n\n\n CATEGORIES:Job Board END:VEVENT BEGIN:VTIMEZONE TZID:Australia/Sydney X-LIC-LOCATION:Australia/Sydney BEGIN:STANDARD DTSTART:20210404T020000 TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST END:STANDARD END:VTIMEZONE END:VCALENDAR